Netviewer Support's remote control function lets you control your session partner's computer with mouse and keyboard commands. You can also install patches and updates. Your session partner decides which applications you can see and control remotely.

Remote control lets you provide on-site assistance when and where it’s needed. The supported partner can just sit back and watch, yet retain sovereignty over his computer with integrated privacy functions. The customer sees everything you do in real time.

You can e-mail your session partner an invitation to a support session directly from the application. Netviewer Support works with virtually all e-mail programs. When you send appointments, they appear automatically in your Outlook or Lotus Notes calendar. The invitation text contains the session number and a link to the participant program.

Plan your support sessions ahead of time and stay organized. Send appointments so your consultant and customer can reserve enough time to resolve the problem.

With Netviewer Support, you and your session partner can view each other's screens. When you start a Netviewer session as a consultant, you initially show your own screen. This helps build trust. As the session progresses, you can easily switch the direction of viewing.

Thanks to desktop sharing, you can eliminate many costly and time-consuming trips to your customers. Demonstrate the solution on the customer's screen without leaving your own office. It’s just like being there.

When you start a support call, you’ll want to know what you're dealing with. Integrated system diagnostics in Netviewer Support provides detailed information that is very valuable for troubleshooting and error resolution. Always in compliance with privacy regulations, of course.

Information like the operating system version, peripherals, and Internet connection can help a consultant provide faster support and work more productively. Rapid, professional help results in satisfied customers and gives a boost to your company's image. 

During a Netviewer session, you can use an interface similar to Windows Explorer to easily transfer files or folders to the session partner, update program directories, and perform other tasks. It's as
 easy as dragging and dropping with your mouse.

Good support depends on clear structures. The File Transfer function in Netviewer helps you find
 your way around the other computer's file system and keep things organized. Netviewer Support: convenient, structured, and fast.

The consultant program gives you the ability to restart the remote computer in order to fully activate updates on the system. Netviewer automatically reestablishes the session as soon as the computer restarts and the session partner logs in to the operating system.

If desired, you can control the session fully independently – assuming your session partner agrees – including restarting the remote computer. This eliminates another source of stress for novice customers and increases their satisfaction.

Netviewer gives you a personalized web portal. You can use the portal to start support sessions whenever needed or manage your licenses. Create a variety of functional profiles in the portal so you can start sessions with individualized settings. As a result, Netviewer will adapt to your specific applications exactly according to your preferences.

Generate and export usage statistics at any time. These can serve as a foundation for internal or external invoicing and provide a way to analyze your return on investment.