Close to the customer from far away
Sometimes it only takes one rushed click or a single misplaced checkmark for support to become involved. Support issues can range from user errors or assistance filling out forms to reinstallation of a specific program.
Providing help with Remote Control
Small, hidden errors often involve an inordinate number of questions and descriptions. But with a direct view of the remote screen, the support employee quickly sees what is wrong. Then he can guide the internal or external customer to the right solution or even solve the problem himself with Remote Control. Even restarting the computer in the middle of the session is no problem because Netviewer can re-establish the session automatically.
Lower travel costs for global support
Netviewer makes your support operations more efficient overall. Global corporations that provide on-site service also benefit from lower travel costs and less time on the road. For example, an automobile manufacturer's central IT department can quickly provide assistance for plants located far away. A mechanical engineering firm can log in to one of its machines at a customer site on the other side of the globe, modify settings, or at least make a preliminary diagnosis that will simplify on-site repairs.
