Online support, remote maintenance and IT management whenever they are required – directly and with no waiting

With GoToAssist™ you will improve the productivity of your Help Desk and retain a clear overview of decentralised IT infrastructures. Now manage your complete system environment with GoToAssist from your workstation and maintain IT devices without affecting the productivity of the company. Solve customers' problems in live operation and working with the team on-site with GoToAssist now.

Your benefits

  • Save the cost of travelling to the customer's premises
  • Achieve higher problem-solving rates
  • Increase Help Desk productivity
  • Secure permanent uptime
  • Improve customer satisfaction
  • Maintain unattended IT devices
    from a central point
  • Manage decentralised IT environments

Why GoToAssist

  • Plannable costs
  • Team function in support sessions
  • Help 8 customers at the same time
  • Proactive warning system
  • Monitor all system environments
  • Mac® support
  • Foolproof, easy operation

 

Next steps:

Contact sales:

+49 (0)721 35 44 99-0

Security

Our sophisticated security architecture ensures that all Citrix Online products are completely secure:

  • Citrix Online is committed to providing completely secure remote connections. Customers can track the steps that are performed on their system at all times. They can also interrupt or even terminate the session at any time.
  • Data are secured at all times through complete end-to-end encryption. This is achieved with the point-to-point SSL (Secure Socket Layer) method of encryption and the registered 128-bit AES (Advanced Encryption Standard).
  • Video streams are protected by the same 128-bit AES encryption that has always kept your online meetings secure.
  • "End-to-end" user authentication utilizes the SRP protocol (Secure Remote Password). SRP protects against a wide range of attacks, including passive eavesdropping and active password cracking.

Documents

More information on GoToAssist: