GoToAssist lets you provide remote assistance when and where it’s needed. With your customer’s permission, GoToAssist’s remote control function lets you view and control their computer with mouse and keyboard commands. You can also install patches and updates.

During a support session, your customer can just sit back and watch everything you do in real time, yet still retain ultimate control over their computer with integrated security functions.

Have the freedom to use either a PC or Mac® computer and provide live support to both platforms. (Not all functionality is available.)

With GoToAssist Express you can work on remote computers without needing someone on the other side. With this capability, you can install updates and patches without keeping someone from their work. As a result, your company's productivity will not suffer.

Use GoToAssist to maintain an unlimited number of remote computers without needing users on the other end. This makes it easy to select times when your colleagues will not be at their workstations.

Offer assistance to up to eight customers simultaneously. Here's another plus: screens are shown in their true color (24-bit).

When you need outside assistance, simply invite other experts through the integrated e-mail invitation function. You can convey the access data personally or send an invitation e-mail that contains the session number and a link to the participant program. With GoToAssist you or a helpdesk employee can help up to eight people simultaneously.

Start an ad hoc support session whenever a customer or employee needs spontaneous assistance. This enables you to solve problems quickly and increase customer satisfaction.

The consultant program gives you the ability to restart the customer's computer in order to fully activate updates on the system. GoToAssist automatically reestablishes the session as soon as the computer restarts and the session partner logs in to the operating system.

Spare those without computer skills unnecessary stress and improve customer satisfaction. If desired, assume control over the entire session without requiring any input from your customer or coworker.

When you start a support call, you’ll want to know what you're dealing with. That's why the system diagnostics tool integrated into GoToAssist provides you detailed information that can help with troubleshooting and problem solving.

The customer's operating system, hardware, and installed applications. Giving technicians access to information helps them provide faster and more efficient help. Rapid, professional help results in satisfied customers and gives a boost to your company's image.