With a customized solution
Netviewer's ability to integrate into any existing IT infrastructure is a major component of our philosophy. You'll see what we mean: When your employees can start Netviewer conferences directly from their favorite applications, or from your Intranet, they will gain tremendous productivity.
Your solution could look something like this:
- When Netviewer is integrated into your helpdesk system, your Support technicians can start a Netviewer session straight from the ticket and start helping the customer immediately. Customer inquiries can be handled faster and more efficiently.
- When Netviewer is integrated into the CRM system, salespeople can begin a Netviewer session straight from the contact overview and give their customers visual product presentations. The sales cycle becomes significantly shorter.
- By default, Netviewer is available to your employees through connection to your Active Directory. Compared to teleconferences or extensive e-mail correspondence, the time needed to hold conversations is much shorter. Experience has also shown that the results are of higher quality. Less business travel and fewer on-site appointments reduce travel expenditures.
- Configurable evaluations allow you to assign costs as appropriate. For example, you can use this function to invoice customers for support services. Usage statistics are available at the press of a button.
Overview of the Netviewer Server modules
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